Great platform
May 01, 2024

Great platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

Spiff is our central hub for tracking OTE and performance-based incentives. So on a monthly basis, our compensation team publishes our expected OTE and other incentives and we are able to review them right away within the Spiff platform. It is super convenient for me as I am also able to raise a ticket right within Spiff in case I have questions or clarifications on the published earnings statement.

Pros

  • Being a central hub for anything OTE/incentive-related matters
  • Built-in support ticketing system
  • I am able to access historical reports of past incentives

Cons

  • The interface is a bit too plain
  • Can be slow to load sometimes
  • UI can be improved
  • Ease of use
  • Single place for everything comp-related
  • Saves users a lot of time
It made my life easier but having everything in one place and having the ability to raise inquiries directly from Spiff and I don't have to spin up an email or direct message the admins. I particularly love the historical data availability and having the option to download statements as well.
I have only tried the manual way of receiving statements via email with the actual report being attached as an Excel file. This makes it hard to track and raise questions if there are concerns with the statement. Having to submit a query via email is also too clunky and too time consuming.

Do you think Salesforce Spiff delivers good value for the price?

Not sure

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

Yes

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Spiff can serve well organizations that regularly pay OTE and performance-based incentives as it takes away the pain for users to track their OTE pay. It is also very convenient to access past reports for comparison or whatever purpose you may need it for. The build-in ticketing system also allows users to easily raise inquiries and for admins to have a single inbox for inquiries that they need to address.

Salesforce Spiff Feature Ratings

Sales ICM
7.8
Sales compensation plan creation
8
Complex sales crediting
8
Sales compensation process automation
8
Incentive auditing/regulation compliance
8
Sales compensation dashboards & forecasting
8
Incentive modeling
8
Agile incentive strategy
7
ICM mobile visibility
7

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