ITSI Valuable asset of Splunk
June 15, 2022

ITSI Valuable asset of Splunk

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

One of the IT departments uses ITSI to monitor the services ( IT monitoring and management ), it helps to identify the message flow errors, HTTP errors, SQL services, and OS later services. Transaction response time glass table monitoring using several services and underlying KPIs. It's being used for IT monitoring & management.

Pros

  • IT service monitoring
  • resolve issues from episode review
  • real time monitoring and predictive performance dashboards

Cons

  • Improve Bulk add services capability
  • Improve to show the effected services and KPIS on episode review page
  • Disable entities not in use in large number
  • IT performance data
  • labor savings through greater efficiency
  • reduced outages
One-stop to access all the services across IT platforms, easier to see the problems in the chain- data visualization, Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk. ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue
Splunk ITSI predictive analytics monitor and report the predicted indexing of certain data sources and report to the end-users to correct an issue to avoid licensing violations. Efficiently manages the metrics to be shown on the services of the infrastructure threshold from memory usage, active hosts, CPU %, Total I O Ops, disk space, swap usage, and overall network I O of different servers across different platforms.
large amounts of data and the ability to collect it centrally with all of the different parts of the organization, with different access to the same data is very helpful .. most valuable features are the agility, being able to ingest many data sources with no limitation on capacity. Centralized platform for monitoring.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Not sure

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

I wasn't involved with the implementation phase

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Monitoring major business services and episode review puts an individual to acknowledge issues and resolve them asap, a proactive monitoring tool for logging in the chain and early detection of incidents response and finally ITSI solves the needs of the organization and able to adapt and learn to different scenarios in the IT environment through past episode reviews. Could focus more on AIOPs

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