Splunk IT Service Intelligence Gets the Job Done Well
June 16, 2022

Splunk IT Service Intelligence Gets the Job Done Well

Timothy Pacl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence is the primary tool for assessing the health and stability of our online footprint on a daily basis and especially during the peak holiday sales season. It is integral to monitoring web servers, applications, databases, and more. Now we are expanding into AI Ops.

Pros

  • Deep dive flexibility
  • Integration machine learning
  • Bulk entity import
  • Adaptive thresholding

Cons

  • Multitenant
  • Quicker discovery and resulting remediation
  • Millions in saved revenue
I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up.
This is an ongoing, but progressing, effort to centralize Splunk and Splunk IT Service Intelligence. It has paid numerous dividends, especially during holiday sales. Centralizing Splunk increases ROI as teams find new ways to use existing data.
Millions of dollars in saved revenue through non-degradation and non-outages.
Our business is about sales and ITSI's monitoring, alerting, adaptive thresholds, and predictive capabilities plus easy integrations with ServiceNow and Splunk SOAR mean that our IT systems have minimal disruption leaving the burden of meeting business goals fall to marketing, where it should be.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Splunk IT Service Intelligence is especially well suited to bringing architectural diagrams to life. The deep dive functionality allows links to built-in kpi views or to other glass tables or dashboards making it simple to zoom in to focus on trouble spots or zoom out for a high level view of your critical services. Adaptive thresholds and integration of MLTK allow for intelligent alerting and integration with Splunk SOAR turns those alerts into actions.

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