Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

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Score 9.1 out of 100
Splunk IT Service Intelligence (ITSI)

Overview

Recent Reviews

Used the product

10 out of 10
June 16, 2022
We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play …
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ITSI Valuable asset of Splunk

6 out of 10
June 15, 2022
One of the IT departments uses ITSI to monitor the services ( IT monitoring and management ), it helps to identify the message flow …
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My review for you

8 out of 10
June 15, 2022
We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this …
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Splunk ITSI review

7 out of 10
March 09, 2022
It is the only real-time cloud monitoring platform for infrastructure as per my knowledge, it provides powerful visualization, proactive …
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Reviewer Pros & Cons

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Pricing

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What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/software/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Datadog?

Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

What is Amazon CloudWatch?

Amazon CloudWatch is a native AWS monitoring tool for AWS programs. It provides data collection and resource monitoring capabilities.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Splunk IT Service Intelligence (ITSI)?

ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.

Splunk IT Service Intelligence (ITSI) Features

  • Supported: Dashboards to monitor service health and KPIs in real-time
  • Supported: Intelligent alerting and automated event clustering
  • Supported: Predictive analytics to prevent incidents 30 minutes in advance

Splunk IT Service Intelligence (ITSI) Integrations

Splunk IT Service Intelligence (ITSI) Competitors

Splunk IT Service Intelligence (ITSI) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Comparisons

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Frequently Asked Questions

What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

What are Splunk IT Service Intelligence (ITSI)'s top competitors?

Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).

What is Splunk IT Service Intelligence (ITSI)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses Splunk IT Service Intelligence (ITSI)?

The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (43)

Ratings

Reviews

(1-19 of 19)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' time we went into full production. Also finding Splunk SMEs are easier than engaging ServiceNow consultants.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company uses quite a few technologies to sort, filter, and store data. My team uses only a few of these technologies however we just started using Splunk. The more we see what it can do the more I can see us phasing out these other technologies and only using Splunk. The visualizations are remarkable, easy to read, and can be modified for an individual needs. Having one engine to do the work of 4 or 5 and not lose any data is well worth the switch.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a level that matches our product domain, not our technology stack. We can observe the features, capabilities, and services that we deliver, not just the machines and networks. Additionally, it can act as a toolbox, allowing easy configuration and expansion to integrate with custom data sources (in our case, custom IoT device telemetry from millions of client endpoints).
Score 8 out of 10
Vetted Review
Verified User
Review Source
Also BMC BPPM, SolarWinds.

ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any technology on Splunkbase.
Rekha Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There are many products in the market like ServiceNow, Moogsoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much earlier than others and hence Splunk is much ahead in Events Analytics, Log Management, etc.
Nikhil Kumar Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. I think depending on the use case this could either be a good thing or a bad thing. It's definitely something to consider when your consider ITSI vs other competitors.
Score 8 out of 10
Vetted Review
Verified User
Review Source
No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ITSI stands alone as a tool for converting Splunk data into constantly monitored and organized KPIs. The alternative is manual creation and management of Splunk Enterprise alerts. That solution is not scalable to thousands of Splunk alerts. If you are building a monitoring solution from scratch, APM solutions like App Dynamics or Dynatrace might be applicable tools for certain situations. However, if you are already invested in Splunk and are looking to unlock the value of the data already in Splunk, I'm not aware of alternatives.
August 02, 2020

Splunk ITSI FTW

Mike McGrail | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to the larger IT audience.
ShuYun Du | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or business service analysis or fraud investigation.