TrustRadius Insights
Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT …
Overview
What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/products/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
15 people also want pricing
Alternatives Pricing
What is Moogsoft?
Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.
What is Freshservice?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Splunk IT Service Intelligence (ITSI)?
ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.
Splunk IT Service Intelligence (ITSI) Features
- Supported: Dashboards to monitor service health and KPIs in real-time
- Supported: Intelligent alerting and automated event clustering
- Supported: Predictive analytics to prevent incidents 30 minutes in advance
Splunk IT Service Intelligence (ITSI) Integrations
Splunk IT Service Intelligence (ITSI) Competitors
Splunk IT Service Intelligence (ITSI) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).
The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(56)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.
One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.
In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.
By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.
Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.
Attribute Ratings
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
September 09, 2023
ITSI - worth it.
WE have not used or looked at alternatives to ITSI.
September 08, 2023
Splunk IT Service Intelligence Review
We have not evaluated any other products like ITSI
May 03, 2023
Great way to correlate notable events from existing Splunk datasets as well as external systems
We selected ITSI as it was easy to use with the existing Splunk ecosystem we had but also has a number of out-of-the-box configurations/dashboards/services and blueprints. This made it easy to get started and provide value back to stakeholders quickly.
June 20, 2022
Splunk ITSI for customer confidence
Splunk is better for service management and capacity planning
June 20, 2022
A very quick implementation and quick returns
Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' time we went into full production. Also finding Splunk SMEs are easier than engaging ServiceNow consultants.
June 20, 2022
Base User who inspires to be a Power User
Our company uses quite a few technologies to sort, filter, and store data. My team uses only a few of these technologies however we just started using Splunk. The more we see what it can do the more I can see us phasing out these other technologies and only using Splunk. The visualizations are remarkable, easy to read, and can be modified for an individual needs. Having one engine to do the work of 4 or 5 and not lose any data is well worth the switch.
I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up.
June 15, 2022
ITSI provides the value in IT monitoring
- SolarWinds Network Performance Monitor (npm)
ITSI is so far ahead of solarwinds when it comes to out of the box value and usability.
June 15, 2022
My review for you
April 05, 2022
Splunk ITSI in Practice
Score 9 out of 10
Vetted Review
Verified User
Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a level that matches our product domain, not our technology stack. We can observe the features, capabilities, and services that we deliver, not just the machines and networks. Additionally, it can act as a toolbox, allowing easy configuration and expansion to integrate with custom data sources (in our case, custom IoT device telemetry from millions of client endpoints).
April 05, 2022
Making our Customer IT Experiences Next-Gen via ITSI
Also BMC BPPM, SolarWinds.
ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any technology on Splunkbase.
ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any technology on Splunkbase.
March 09, 2022
Splunk ITSI review
ITSI is one of a kind, I can not find any other product with such capabilities.
September 12, 2021
Event and Log Analytics Beast
There are many products in the market like ServiceNow, Moogsoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much earlier than others and hence Splunk is much ahead in Events Analytics, Log Management, etc.
September 11, 2021
A Real AI-ML Enabled Platform
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
August 31, 2021
AIOps for MicroServices Application
It's a well-rounded solution spanning across various paradigms such log collection and aggregation. Correlation and event monitoring. Use of machine learning to automatically adjust thresholds.
August 30, 2021
All your performance metrics in one place
They are both great applications. Splunk was the application the development teams were already familiar with which is why they chose to move forward with it.
March 20, 2021
ITSI Enables Rapid Incident Resolution at Scale
Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. I think depending on the use case this could either be a good thing or a bad thing. It's definitely something to consider when your consider ITSI vs other competitors.
March 18, 2021
Enterprise ITSI at Scale. The Thoughts of a Team Lead.
No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled.
December 19, 2020
ITSI converts your underutilized Splunk data into powerful KPIs and visibility, once you master its complexities
ITSI stands alone as a tool for converting Splunk data into constantly monitored and organized KPIs. The alternative is manual creation and management of Splunk Enterprise alerts. That solution is not scalable to thousands of Splunk alerts. If you are building a monitoring solution from scratch, APM solutions like App Dynamics or Dynatrace might be applicable tools for certain situations. However, if you are already invested in Splunk and are looking to unlock the value of the data already in Splunk, I'm not aware of alternatives.
August 02, 2020
Splunk ITSI FTW
Score 9 out of 10
Vetted Review
Verified User
We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to the larger IT audience.
February 23, 2020
Splunk IT Service Intelligence review
I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or business service analysis or fraud investigation.