Base User who inspires to be a Power User
June 20, 2022

Base User who inspires to be a Power User

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

My organization has used Splunk for many years however my
team just started ingesting our data. We started off small and are figuring out
what Splunk can do. Once you have the correct search results, the power is
incredible. We can see how many calls come into our network, what errors are
occurring and where exactly they are. In fact, for the first time, we used our
dashboard (which hasn't been made public to the rest of the organization yet)
to troubleshoot a possible outage. The on-call person opened the dashboard, and
we knew right away it wasn't our team’s issue. The time we saved by not
manually pulling calls from SQL, looking for errors within those calls, and
simply digging through our network to find where the issue was occurring
allowed the on-call person to immediately open a ticket with a vendor. We were
able to show when the issue started, where the issue was, and defer to the
vendor even though they had not seen the issue. If we can find this with the
little data we are ingesting, just imagine what we can do with more. The
possibilities are endless!
  • laying out dashboards to quickly see data
  • Providing a trending map to see data over time
  • Drilling down to find things you didn't even know you needed
  • I'm not sure if it's my organization locking down Splunk or Splunk itself but it would be helpful to get more detailed errors when searching. A way of guiding the correct input to get results.
  • Something like SQL IntelliSense - the feature reads internal metadata and lists all of the available objects and their properties, thereby helping people effectively and quickly write SPL.
  • Personalization for things like saving reports, datasets, dashboards of others
  • Splunk helped speed up finding the cause of an outage.
  • Sped up getting vendors involved to quickly figure out issues.
  • Drilled down in data to see our team was not the issue.
Our company uses quite a few technologies to sort, filter, and store data. My team uses only a few of these technologies however we just started using Splunk. The more we see what it can do the more I can see us phasing out these other technologies and only using Splunk. The visualizations are remarkable, easy to read, and can be modified for an individual needs. Having one engine to do the work of 4 or 5 and not lose any data is well worth the switch.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?


Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?


Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

I wasn't involved with the implementation phase

Would you buy Splunk IT Service Intelligence (ITSI) again?


Splunk IT Service Intelligence is great
for visualizing data and creating dashboards, and reports. Drilling down through
the data is easy and shows things you may not have thought to look for. Seeing
the data laid out in this fashion makes it easy and quick to get what you

If you’re not well versed in SPL you maybe have difficulty finding what you need in a hurry.