Item: Splunk IT Service Intelligence (ITSI)
Rating: 10
Author: WILLIAM STIMELY

Use Cases and Deployment Scope

We use Splunk IT Service Intelligence to monitor services and do trend predictions. We use it to review the performance in collections of workstations as we start to deploy new software packages.

Pros and Cons

build services for each SLA
Build a service for each data center
create dependancies so we can view by service or by data center

The ability to pass in token to searches would make templates more useful

Return on Investment

Customer confidence in new software deployments
projection of hardware needs due to changes in the environment

Alternatives Considered

SysTrack

Splunk is better for service management and capacity planning

Other Software Used

Splunk Enterprise

Key Insights

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Not sure

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Likelihood to Recommend

IT is well suited to monitor a specific service or a specific KPI but not well suited to do the same things across the enterprise without a lot of time-consuming work on each service

Splunk ITSI for customer confidence

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)