Splunk ITSI for customer confidence
June 20, 2022

Splunk ITSI for customer confidence

WILLIAM STIMELY | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

We use Splunk IT Service Intelligence to monitor services and do trend predictions. We use it to review the performance in collections of workstations as we start to deploy new software packages.
  • build services for each SLA
  • Build a service for each data center
  • create dependancies so we can view by service or by data center
  • The ability to pass in token to searches would make templates more useful
  • Customer confidence in new software deployments
  • projection of hardware needs due to changes in the environment
Splunk is better for service management and capacity planning
Each team has a view of its own service but management can see the entire enterprise
Prediction of system performance when deploying a new software package. We can deploy to a small group and look at the impact. Then we can confidently deploy to the entire population
We are better able to see SLA performance and make changes to the infrastructure with that in mind.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Not sure

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

IT is well suited to monitor a specific service or a specific KPI but not well suited to do the same things across the enterprise without a lot of time-consuming work on each service