A very quick implementation and quick returns
June 20, 2022
A very quick implementation and quick returns
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splunk IT Service Intelligence (ITSI)
We deployed Splunk IT Service Intelligence for our Enterprise Control Center to manage major incidents. We do use it for event analytics and service monitoring.
- Seeing all events in one place.
- Provides dashboards, content packs for major technologies
- event correlation algorithms
- Episodes
- KPI settings
- SAML authentication
- We are aiming reduced outages and speedy recovery from major incidents.
- In long run we hope to save from tool decommissioning.
- It should also help to reduce labour burn off from major incidents
Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' time we went into full production. Also finding Splunk SMEs are easier than engaging ServiceNow consultants.
Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?
Yes
Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?
Yes
Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?
No
Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?
Yes
Would you buy Splunk IT Service Intelligence (ITSI) again?
Yes