A very quick implementation and quick returns
June 20, 2022

A very quick implementation and quick returns

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

We deployed Splunk IT Service Intelligence for our Enterprise Control Center to manage major incidents. We do use it for event analytics and service monitoring.


  • Seeing all events in one place.
  • Provides dashboards, content packs for major technologies
  • event correlation algorithms


  • Episodes
  • KPI settings
  • SAML authentication
  • We are aiming reduced outages and speedy recovery from major incidents.
  • In long run we hope to save from tool decommissioning.
  • It should also help to reduce labour burn off from major incidents
Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' time we went into full production. Also finding Splunk SMEs are easier than engaging ServiceNow consultants.

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Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?


Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?


Would you buy Splunk IT Service Intelligence (ITSI) again?


If the operating environment is simple with well-known tools and technologies using Splunk IT Service Intelligence is simpler. However, if the environment is complex with many homegrown tools, scripts, and multiple partners the data normalization and creation of glass tables can be challenging. If application service monitoring is to be used application support is essential as Splunk IT Service Intelligence itself has no means to understand flows, logic, and relationships.


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