Super customizable, but difficult to learn
November 12, 2019
Super customizable, but difficult to learn
Score 2 out of 10
Vetted Review
Verified User
Modules Used
- Social Publishing & Engagement
- Social Listening
- Gallery
Overall Satisfaction with Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Sprinklr is being used by the whole social media department to monitor social engagement and trends, as well as to schedule content.
- Customizable -- If you can figure it out, Sprinklr can do anything.
- There are tags and unlimited ways to track your content.
- It speeds up community management considerably.
- The reps are utterly useless and have not been able to explain their own product.
- The language/naming of features in unreasonably complicated, and it doesn't use the terms we use in the industry. This makes it hard to find out how to do new processes.
- It's not user-friendly and difficult to set up from scratch.
300 - Marketing and account leads
- Positive -- we're able to track advocates and detractors.
- Negative -- it has been time-consuming to set up and install.
- Negative -- the reps aren't helpful.
Sprout Social and Hootsuite are both MUCH more user-friendly. The Sprout reps have been amazing and help with everything!