Holistic view of the Social Media Research
May 03, 2022

Holistic view of the Social Media Research

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Visual Insights
  • Product Experience Insights
  • Location Experience Insights
  • Benchmarking Insights

Overall Satisfaction with Sprinklr Modern Research

We use Sprinklr to know patient needs, patient challenges and expectations from the pharma companies. We try to address all the concerns of the patients through our research. Marketing challenges, campaign research, and brand visibility are measured on a regular basis to know how we stand in the pharma space.
  • Insights generation.
  • Benchmarking.
  • Online response management.
  • Search queries.
  • Identifying the topics.
  • Data pull.
  • Improved insights.
  • crisis management.
  • Competition benchmarking.

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The ability to create, visualise, and analyse the effects of digital advertising and social media marketing initiatives has been a highlight for me. Customer service was a breeze to work with, and it helped me to be more productive. It maintains note of every interaction. It can not only track when other people are talking about you on social media, but it can also report on your own social media statistics and stats, which is invaluable.
Sprinklr is ideal for contemporary research, social listening, location-based listening, and benchmarking. It does an excellent job of generating insights from which analysts may make speedy decisions. Its superb widgets and built-in features substantially assist in discovering the company's pain areas. Overall it's the best tool to know anything and everything related to social media.