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A social media moderation machine!
Updated December 15, 2023

A social media moderation machine!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Publishing & Engagement

Overall Satisfaction with Sprinklr Social

We moderate and reply to user comments and private messages, categorize by action needed, and occasionally use the tagging system
  • Simple, easy to use macro and action systems
  • Quick, simple-to-use, comprehensive search feature
  • Ability to filter pulled content
  • Being able to bulk-select content to action
  • There are times where applying an action won't automatically refresh a stream, making it seem as though the action didn't go through (but it did)
  • I don't personally work with any such metrics, so I don't know

Do you think Sprinklr Social delivers good value for the price?

Not sure

Are you happy with Sprinklr Social's feature set?

Yes

Did Sprinklr Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprinklr Social go as expected?

I wasn't involved with the implementation phase

Would you buy Sprinklr Social again?

Yes

It's simple to learn and easy to use. Compared to other social media monitoring tools like it, it has less of a learning curve than most. Between the filters, macros, tagging, and ability to like or reply to posts, it seems pretty comprehensive. At the very least, it accomplishes everything that my organization uses it for.
I have never contacted Sprinklr support, so I cannot give this section a rating. Ignore how long this part of the review is, the rating system does not appreciate it being under 50 words. As an uninvolved party, it doesn't seem like any issues with Sprinklr have lasted a long time, so I assume that their support system is good at their job!
It seems to be very good for any type of social media moderation! I can't think of a specific scenario where it would be inappropriate to use

Sprinklr Social Feature Ratings

9.0
Boolean keyword searches
10
Filtering out noise/spam
10
Sentiment analysis
6
Broad channel coverage
10
Publishing ()
Not Rated
9.0
Customer interaction histories
8
Bulk actions
10
Marketing ()
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
YouTube
10
9.0
Real-time tracking
9
7.5
Role-based user permissions & privileges
10
Mobile access
5