Khoros Marketing (Formerly Spredfast + Lithium) Reviews

Spredfast is currently used by the social media team in my organization for analytics and scheduling. I primarily use the Intelligence section, where my coworkers spend most of their time in Conversations. Although we are offered additional Spredfast access, we have not spent much time exploring what else is available to us.

Spredfast is currently used across large sections of our Research Publishing business, mainly within marketing and comms teams but also editorial and commercially focused groups.

We utilize the Conversations platform for publishing posts, scheduling and planning campaigns and ensuring everyone is on the same page when it comes to our busy calendar of social media activity. This allows us to drive all our social through one interface, saving time and effort, plus gives teams across the globe visibility of the bigger picture.

We also use the Conversations platform for the detailed campaign level analytics it provides. These inform strategy plans for future social media campaigns, and feed into our central dashboards and reports for senior management.

The second Spredfast platform used by our group is Intelligence, which gives us crucial market knowledge and monitoring tools - this allows us to stay on top of trends in the industry, and also manage and respond to any issues that may arise within Research Publishing.

Spredfast Conversations was rolled out last summer and the entire team has been extremely helpful. Each business within Honeywell uses the platform differently. On the Aerospace side, we use the platform across our global marketing communications team, allowing them to upload and schedule content, view the calendar, see analytics, all while monitoring governance. I live on the platform daily to manage approvals, ensure our content is evenly distributed across channels, community management, and more. Previously I used Spredfast Experience at the Phoenix Suns (NBA) in the social media lounge to manage and monitor content during home games.

Currently, CMT is just using the Experiences tool. We're using it for shoppable Instagram pages and getting ready to leverage the poll/live vote capabilities.

Spredfast is being used across my entire company and our federation as a whole. We love it because we can schedule social posts and address social concerns on many tiers: National, federation-wide, all the way down to individual and club level. We also use the tool to track social chatter and monitor potential PR issues.

I work at the NFL, and I manage the relationship between Spredfast and 32 clubs. The League along with all 32 clubs not only use Spredfast as our central social CMS, but for analytics/creative purposes as well.

Across global marketing departments.

Spredfast is used for moderation in a department, and reporting and publishing across multiple departments.

I've used Spredfast at two different technology companies. Here are some use cases:

1) Strategic Marketing Campaign. Jive Software wanted to reach a new audience and broaden awareness for their SaaS application for teams. Through analysis and content strategy, we worked with the Spredfast services team to launch a multi-faceted social campaign around the “Office Hero”—creating a persona, an interactive social experience, and a mix of paid, earned, and owned social content. The social content created performed 43% better than email and 170-190% better than traditional advertising.

2) Influencer Engagement. We use Spredfast Intelligence and Conversations to find and build relationships with key technology evangelists.

3) Social Customer Service. At a B2B technology organization, we integrated Spredfast with Salesforce to provide real-time, customer support on a variety of social networks like Facebook and Twitter.

Spredfast is primarily used by our data and analytics department. They use the program on a daily basis to analyze trends and topics. They can pull raw data from clients/personal social platforms in order to help understand our target audience. Additionally, they are able to understand the conversations surrounding our clients and company overall.

Currently we are using the Spredfast platform for several areas of the organization such as customer service/care, marketing, and public relations. In these areas we are able to identify what current and potential consumers desire in regards to marketing campaigns via our website and social sites. We are also able to be proactive and reactive at any immediate public relations concerns or mentions, both positive and negative in a timely manner. There is also the capability of understanding the quality of shipping and handling of shipments, customer service/ care processes and procedures during and after order processing and most of all assisting with inventory control and quality with the use of the Spredfast labeling.

Caesars Entertainment uses Spredfast enterprise-wide. It is our primary social publishing and social listening platform for all of our properties across North America. In addition, we also use the platform to track the performance of our digital messaging, and run promotions aimed at expanding our Total Rewards loyalty database.

Spredfast is being used by all of PepsiCo - the platform is our tool-of-record for social media management globally, across all brands in all markets. While our primary objective is implementing Spredfast globally in order to drive the digital governance goal of ensuring requisite and mandatory approvals for all social content, we also drive adoption and engagement by focusing on its marketing excellence and collaboration features. Through a site license, we have been able to drive improvements in cost efficiencies, increase digital and social media maturity across marketing, communications and care, and improved collaboration, planning and measurement capabilities across brands and markets.

Spredfast Conversations is being used to house assets, plan and schedule deployments, and measure results. Spredfast Intelligence is being used to monitor our own and our competitors' mentions across social channels, as well as being used to monitor trends in our industry. The specific business problems it is being used to address include having one platform to monitor social media metrics (instead of logging into each channel and getting metrics for just that platform), and to be able to measure social "buzz" created by our attendance and efforts at trade events.

The Spredfast set of tools is being used as our sole tool for social media engagement across all platforms in the digital world.
As a European company all our markets including the digital and customer care organizations use Spredfast to publish and engage with our customers, this enables us to work across departments to provide a customer 360 approach for a proven customer experience.

My team within customer care uses Spredfast, in addition to members in our marketing and editorial teams (main communications departments). I specifically use Spredfast to monitor/engage with customers and also compile analytics from social media - typically reactive data from our programming changes. Spredfast helps us monitor all mentions of SiriusXM across multiple social platforms at once, rather than individually responding to customers through each platform, which also is not ideal since there is a higher error rate for responding as the business on personal content and vice versa with responding accidentally as my personal page. We are able to have all the major platforms we respond to and track data within one platform/display.

Spredfast is being used by our social media content team and our social care team. It allows us to talk to customers in real-time and measure/learn from our work. It also allows us to publish content directly from Opal, our content planning tool. We also use it to track conversations with customers to ensure we are delivering a seamless service.

We are using Spredfast Conversations for the marketing department only. It addresses our need to publish on social media, answer and respond to customer service queries, and track and monitor trends. It has been very helpful so far and we continue to see a lot of use for it in the upcoming future.

We use Spredfast in our digital marketing team to meet the biggest majority of our social media needs. Our use of Spredfast is across a variety of their platforms, including Conversations, Promotions, Intelligence and Care. Our biggest use of Spredfast is Care, which we use to efficiently manage our customer care within social media. I have a team of 6 in there who love using Care. We also use Spredfast for all our reporting, both manual and automated. As we get closer to our global event, Spredfast will become increasingly important for not only Care, but also for reports and analytics. We currently use it to provide whole of company reports on a regular basis and we have onboarded a number of other partner agencies into the system and it is been a joy to use.

Our social team currently uses Spredfast for social media management and analytics. It helps us collaborate as a team and easily pull metrics for all of our global pages.

Spredfast was first rolled out as a client-specific initiative that was mandated by the brands that I work on. I mainly used the conversation elements to perform community management tasks. Clients liked the workflow set up in place for multiple touch points of approval for each piece of content or response. Today, our entire Social Media department utilizes it specifically for the Intelligence features.

We use Spredfast for all of our branded social media efforts across all of the main networks. It is our main tool for publication, listening, management and analytics. We are deeply integrated with conversations and starting to utilize more of the Intelligence features within our team and our PR agency.

We use Spredfast to manage all of our social media accounts, including leadership handles and LI accounts. The social media accounts are managed by social media/PR, careers, internal comms, and marketing. It allows us to control campaigns across multiple teams and streamlines the analytics process. It also provides us company-wide governance of what's scheduled to post.

At Priceline, we use Spredfast for two distinct and separate functions: Marketing and Customer Care. I head the Customer Care team, and Spredfast consolidates and organizes all of the social media comments about Customer Care issues into easy-to-use and highly configurable Care dashboards. This facilitates my team's ability to work at maximum efficiency.

Spredfast is used primarily for trend tracking and identification as well as what our client's brand competitors are talking about. Spredfast also offers light demographic information around who is partaking in certain social conversations, primarily on Twitter.

If our team ever leads a real-time social activation to track conversation for events or micro-holidays, previous year convos, geolocations, Spredfast is a useful companion tool to track related activity.