- You can organize your inbound content on one platform.
- You can label those comments to get further information about your users.
- You get more data on the Marketing Module if you are using the Care Module.
- At the moment I have no concerns about the Care Module.
- We are planning to work deeper on auto-labeling and that kind of stuff.
The feedback from the Khoros team is always great and in time.
The platform is very useful, not just to report data but also to get insights.
The care module allows you to get together all the inbound content.
What we are waiting Khoros to do:
Add LinkedIn to the Intelligence and Marketing module.
Work a little bit more on sentiment or get closer with Social Listening.
Get better on publishing so we can stop using other social media tools.