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Would recommend Sprout Social to any social media professional
October 26, 2013

Would recommend Sprout Social to any social media professional

Liz Jaquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction

  • I like that Sprout Social shows you your history of interactions with contacts and allows you to assign non social contact information. In this way, Sprout serves a CRM tool for the social world which is something other social media management platforms do not offer.
  • The reporting is in-depth without being overwhelming and easily customizable.
  • I also like that you can turn messages into tasks that can be assigned and shared within your team.
  • I would like to see additional networks added to Sprout, particularly Instagram. This is very important to location based businesses like restaurants and hotels. People tag pictures to the hotel all the time, but I cannot view within Sprout. I have to manage Instagram within the app itself.
  • Maybe I don't have it set up correctly, but I would like to receive alerts on the Sprout Social app when I have new messages.
  • Definitely increased efficiency. I was using Tweetdeck previously, but my columns of search topics were becoming overwhelming and it couldn't be shared with others.
It is now our way of operating our day to day social posting and monitoring. I don't see that changing.
I have already recommended to several of my colleague at smaller hotels. I tell them how it helps me and the benefits and to try the free 30-day trial if they need more convincing.