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Excellent Knowledgebase tool that your Engineers will probably find familiar!
February 25, 2022

Excellent Knowledgebase tool that your Engineers will probably find familiar!

Alex Richards | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Stack Overflow for Teams

We use Stack Overflow for Teams as an internal knowledge base, initially for some frequently asked questions in engineering, then we gradually started adding more content that was applicable to sales support/sales engineers. The search capability is excellent, along with the tagging, so it's super easy to get your eyes on the information you need almost instantly! Really helpful.
  • Search
  • User interface
  • Tagging
  • Clearly distinguish between question and answer
  • Branding
  • Custom subdomain
  • SSO
  • Search
  • Tagging
  • Voting
  • Time Saving
  • Efficiency - not having to wait for a colleague who knows the answer to reply
  • Knowledge Sharing
Confluence is another great tool for documentation, but sometimes you don't want to dig through documentation for the answers. This is where Stack Overflow for Teams is great - rather than looking through our policy/procedure documents on Encryption to find out the type, I can just search SO teams for "What encryption type do we use?" and then I get the question and answer. Obviously, we needed to spend the time to create this material first.

Do you think Stack Overflow for Teams delivers good value for the price?

Yes

Are you happy with Stack Overflow for Teams's feature set?

Yes

Did Stack Overflow for Teams live up to sales and marketing promises?

Yes

Did implementation of Stack Overflow for Teams go as expected?

Yes

Would you buy Stack Overflow for Teams again?

Yes

For me, if you have an Engineering Team, and you need to build an internal knowledge base, then Stack Overflow for Teams is absolutely invaluable. The chances are the engineers will already be familiar with the UI through the use of Stack Overflow (publicly available).

For a less appropriate use case - I can't really think of any, to be honest. If it's a knowledge base style product you're looking for, then Stack Overflow for Teams would definitely be something you should consider.