Best Survey Solution for the Money
June 27, 2014
Best Survey Solution for the Money

Score 10 out of 10
Vetted Review
Verified User
Software Version
Select
Modules Used
- Surveys
- Reports
Overall Satisfaction with SurveyMonkey
We started using just the free version of SurveyMonkey about three years ago just to collect basic information. Although question functionality was limited and you could only collect a limited amount of responses that solution worked great for that start-up period of the company. After a year of the free version we needed to collect survey data from a much larger audience and decided to upgrade to the Select package. The price is extremely reasonable for what you get and great for small companies. With the small investment of just around $200 per year we've been able to collect extremely valuable customer data from surveys to help shape the decisions we make for our product and as an organization. I would highly recommend SurveyMonkey to all companies, start with the free version and you'll be hooked. It's a great solution and with a minimal investment you'll be quite pleased with the results.
Pros
- Provides a clean end-user experience for the person taking the survey.
- Provides detailed reporting even at the lowest paid level
- Provides an easy to use interface for building a survey
Cons
- I would like to see more conditional question options, but I believe that's available in higher paid subscriptions
- It would be nice to customize urls for survey distribution.
- We've been able to generate great business intelligence on customer needs for shaping features we deploy in our product
- Customer feedback on our user events has helped us improve our user events to deliver a better attendee experience
Using SurveyMonkey
Evaluating SurveyMonkey and Competitors
- Price
- Product Usability
We were able to start using it for free and found it extremely usable.
No changes, we simply started using the free version based on reading a few reviews online.
Using SurveyMonkey
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating Surveys
- Analyzing Results
- None
Comments
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