Survey Monkey - An excellent, nimble and cost effective survey option.
Francisco Prieto | TrustRadius Reviewer
February 01, 2015

Survey Monkey - An excellent, nimble and cost effective survey option.

Score 7 out of 10
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Overall Satisfaction with SurveyMonkey

SurveyMonkey was used most often as a way to measure employee satisfaction and engagement. It is used across several departments and is a useful survey tool in both sales and marketing departments. At times we used SurveyMonkey to also get a consensus before deploying system wide changes and also as a discovery tool for process improvements across the organization.
  • Its extremely nimble and easy to set up
  • Provides a useful question bank full of sample questions to guide you in your survey
  • Results analysis shows charts for a quick analysis as well as downloading the raw data for creating custom reports
  • Creates numerous collectors in order to track where people are finding your surveys
  • You cannot use an internal logo across multiple surveys without upgrading.
  • You are limited to the first 100 responses unless purchasing more
  • Limited connectivity: Was unable to connect Survey Monkey to multiple Facebook pages.
  • Increased employee engagement due to it giving us the ability to identify process improvement opportunities from the results
  • Customer service improved after polling our customers about their experience
  • Basic version is free!
  • instant survey
Instant Survey at first glance looked like a viable option, however reached a limited number of consumers to get feedback about a product or service, as up to 50 responses per month are absolutely are the limit free of charge. Survey Monkey does this and more for no service charges under the basic version/plan.
In order to know whether SurveyMonkey is good for your organization, you need to discover what the final output will be and how large the survey audience will be. If you are a small department or will be using less than 100 polled users, then the basic product is for you.