SurveyMonkey: Great tool for the basic survey and user
October 05, 2015

SurveyMonkey: Great tool for the basic survey and user

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Platinum

Overall Satisfaction with SurveyMonkey

My change management team uses SurveyMonkey for various internal surveys - both from project team members (e.g. project health check, after action review surveys, etc.) as well as end-users (e.g. training evaluation, baseline, etc.). It helps us collect valuable feedback to gauge the effectiveness of our work, and improve in the future.
  • Provides features I need, like page logic and a variety of question format types.
  • Provides "Question Bank" with standard questions/answers to use.
  • Export options.
  • Customization in terms of theming and branding - options are restricted for logo placement and size.
  • Options to incorporate images/visuals within the survey questions/responses are very limited.
  • Page Description edit box is too small.
  • Ability to add HTML code in text editor would be nice.
  • Ability to provide quotes and stats to reinforce a point.
  • Ability to measure adoption metrics.
Qualtrics is more complex and offers more analytics features. I think it's more costly as well. SurveyMonkey is a bit more approachable/easy for the average user and fits 90% of our needs.
  • Employee Surveys
I would say it's good for most basic survey needs. It's not the best for a survey where you want high control over the look and feel, or if you want to do advanced analysis on the results.

SurveyMonkey Feature Ratings

Survey templates
5
Themes
5
Custom logo/branding
2
Changes to live survey
6
Question design help
6
Multiple question types
9
Survey logic flexibility
7
Response tracking
7
Data export
8
Standard reports
8
Custom reports
6
Analytics
6
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated