SysAid is a great tool
February 07, 2021
SysAid is a great tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is used by my company to deliver great customer service. First and foremost, in the current times of employees expecting superior customer experiences, the number one responsibility of our IT help desk is to deliver against end-user needs while also providing great customer service. SysAid is used to deliver with request management and able to manage incident/request life cycles.
- Reporting
- Request management
- Involved in onboarding and off boarding management.
- Reporting requires more flexibility.
- SLA simple and importable.
- Catalogue design with Workflow.
- Return is positive.
- Not Pricy
- Effective support team.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes