SysAid's ease of use and navigation makes it my go to ticketing management software suite.
September 15, 2015
SysAid's ease of use and navigation makes it my go to ticketing management software suite.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Modules Used
- Ticket Management
Overall Satisfaction with SysAid
I worked for a small managed service provider. We used SysAid as our ticketing system. SysAid made it very easy to keep track of open tickets and also it was very easy for our clients to submit tickets using SysAid.
Pros
- Centralization of ticket management. It was very easy to navigate around SysAid and keep tickets straight.
- Easy to understand interface. I was able to start using SysAid right away and found there to be not much of a steep learning curve.
- Solid survey system. As a technician I loved receiving feedback from my work and SysAid's survey system is top notch.
Cons
- I did not experience any weaknesses from what I was using SysAid for.
- Increased employee efficiency. SysAid made it very easy to do do my job. I would log in, easily find my tickets, and get to work. It was not hard to navigate.
- Better customer service. SysAid's usage of the survey system made it much easier to track how I was doing overall as a customer facing technician. Through the surveys, I received a lot of great feedback and could improve on areas I was lacking.
I have used all four of these software suites quite extensively in different jobs. I have found SysAid to be the most straight forward and easy to navigate.
Comments
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