SysAid's ease of use and navigation makes it my go to ticketing management software suite.
September 15, 2015

SysAid's ease of use and navigation makes it my go to ticketing management software suite.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Modules Used

  • Ticket Management

Overall Satisfaction with SysAid

I worked for a small managed service provider. We used SysAid as our ticketing system. SysAid made it very easy to keep track of open tickets and also it was very easy for our clients to submit tickets using SysAid.
  • Centralization of ticket management. It was very easy to navigate around SysAid and keep tickets straight.
  • Easy to understand interface. I was able to start using SysAid right away and found there to be not much of a steep learning curve.
  • Solid survey system. As a technician I loved receiving feedback from my work and SysAid's survey system is top notch.
  • I did not experience any weaknesses from what I was using SysAid for.
  • Increased employee efficiency. SysAid made it very easy to do do my job. I would log in, easily find my tickets, and get to work. It was not hard to navigate.
  • Better customer service. SysAid's usage of the survey system made it much easier to track how I was doing overall as a customer facing technician. Through the surveys, I received a lot of great feedback and could improve on areas I was lacking.
I have used all four of these software suites quite extensively in different jobs. I have found SysAid to be the most straight forward and easy to navigate.
I have used 4 different kinds of ticketing software in my career thus far. SysAid is by far the easiest to learn as well as the most functional.

SysAid Feature Ratings

Organize and prioritize service tickets
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated