Perfect for us!
Todd Summers | TrustRadius Reviewer
January 29, 2019

Perfect for us!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

We use Talkdesk for all of our inbound and outbound calls to customers and potential customers. We use Talkdesk across multiple lines and with all of our management staff. Talkdesk is helpful in the sense that multiple users have access to the same lines and can answer and transfer calls easily between our customers.
  • Supports multiple lines -- we have multiple numbers for multiple cities and extensions for employees. Very easy to manage.
  • Good call quality.
  • Easy to use.
  • The contacts feature can be clunky at times when integrated with our CRM.
  • Very helpful - we would use phones either way, so hard to pinpoint to ROI.
Works well across all normal phone features. Especially useful for integration with our CRM and across multiple phone lines. It works well for conferencing and transferring calls easily. The away and after call features are simple and easy. I've never had an issue with a call being dropped. Good sound quality.

Talkdesk Feature Ratings

Agent dashboard
10
Outbound response
10
Call forwarding
10
Warm transfer
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Historical reporting
10
Live reporting
10