Perfect for us!
January 29, 2019
Perfect for us!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for all of our inbound and outbound calls to customers and potential customers. We use Talkdesk across multiple lines and with all of our management staff. Talkdesk is helpful in the sense that multiple users have access to the same lines and can answer and transfer calls easily between our customers.
- Supports multiple lines -- we have multiple numbers for multiple cities and extensions for employees. Very easy to manage.
- Good call quality.
- Easy to use.
- The contacts feature can be clunky at times when integrated with our CRM.
- Very helpful - we would use phones either way, so hard to pinpoint to ROI.