Great tool for sales
January 29, 2019
Great tool for sales
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
My company uses Talkdesk for all sales and customer support calls. We heavily rely on the platform to assist current clients around the clock, as well as to reach new prospects. Clients are able to reach multiple lines to have their questions answered. Multiple departments are able to transfer calls to one another in seconds to best help our clients and prospects.
- Easy to use - dial numbers with a comfortable phone-like dial.
- Ability to review and respond to messages from anywhere.
- The software is compatible with other platforms, like salesforce and salesloft.
- Multi-step process to search the history of previously dialed numbers, a bit time-consuming.
- Wish there was a way to pre-record voicemails and "drop" them when dialing.
- Higher call volume = more clients reached.
- Less dropped calls.