Talkdesk Review
April 19, 2019
Talkdesk Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is very easy to use. Calls can be recorded for quality and training purposes, and we can also see the numbers where the calls are coming from. The interface is user-friendly, and I was able to use it right away with very little issue. I have had very few dropped calls, but am still overall very satisfied.
- Sends notifications about incoming calls.
- Records all calls for quality.
- The ability to pause and resume calls.
- Pausing and resuming calls can sometimes lead to dropped calls.
- Rarely, calls will drop during the call.
- Rarely, the connection will have some static.
- Talkdesk is vital to our business.
- Training on using it is not that difficult.
- Easy to use.