Great Tool for Customer Servicehttps://www.trustradius.com/contact-centerTalkdeskUnspecified8.21731012019-07-28T17:21:30.326Z
July 28, 2019
Great Tool for Customer Service
Score 8 out of 101
Overall Satisfaction with Talkdesk
Talkdesk is used by the Customer Service Department to reach the students of our online course, explain to them how to use it and solve their doubts.
- Increase of pick up rate
- Easier reporting phase
- Integration with the CRM system
Talkdesk is perfect if you have a large pool of customers you need to reach on a daily basis and if you need to monitor the work of your employees. The extreme ease of implementation, and the availability and proactive help of their Customer Service Team are strong points to rely on them.