Simple to use, user friendly and efficient!
July 28, 2019

Simple to use, user friendly and efficient!

HARVEY CASTRO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used across the whole organization. It is solving the need to stay fast and efficient in the day to day operation without any downtime wasted on slowness or problems. Our volume of calls has increased and the user-friendly aspect of the software allows for a quicker onboarding process to all new employees. Overall, simplicity and reliability are the pillars that attracted us to Talk Desk.

Pros

  • Has a user-friendly interface.
  • It handles calling channels very well.
  • It keeps user's organized.

Cons

  • Different color templates.
  • Video integration
  • Increased speed
  • Return on productivity
  • Return on Investment
  • Easier to use system
  • Close
Talkdesk integrates with Salesforce and works hand in hand so we can drive and collect more data. Close.IO didn't have an integration with Salesforce.
Well suited for fast calls on the sales floor. The ability to transfer the call quickly and also put notes down that detail the call information.

Talkdesk Feature Ratings

9.2
Agent dashboard
9
Validate callers
9
Outbound response
10
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
7
Interactive voice response
7
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
9.8
Inbound call routing
9
Omnichannel inbound routing
10
Recording
9
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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