Overall Satisfaction with Talkdesk
Talkdesk is used by our agents to answer incoming calls to our support center. Talkdesk is also used to make outbound calls to clients and conduct three-way calls, if necessary. It is great for keeping track of calls and maintaining call histories and case histories. It is easy to answer calls and to complete warm transfers and cold transfers. The application allows us to revisit the calls if needed.
- Talkdesk integrates well into other applications that we use to keep track of calls for our clients.
- Talkdesk allows us to revisit the calls and histories, in case we run into any recurring issues, or have any questions about specific calls.
- Talkdesk is an easy app to understand and navigate.
- When a user is placed on hold, and then brought into a conversation, there is not a way to place the user back on hold.
- There are instances when it may be necessary to place the user on hold again, but there is not a way currently to accomplish that, without having to end the call and initiate another call.
- The application is great for keeping track of our calls.
- We have had situations where we may have had some questions about specific incidents and were able to clear up any doubt because of the call recordings.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
No
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
15 - We use it for calls and to complete warm transfers and cold transfers. It is essential for customer support and for keeping in touch with our clients. We can also refer back to the calls and the history easily in conjuction with other software.