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Talkdesk is reliable and super easy to use
November 12, 2019

Talkdesk is reliable and super easy to use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used by our company to reach members and communicate through inbound and outbound calls daily.
  • Launches quickly.
  • Offers a widget feature.
  • Easy to use.
  • Lag when speaking.
I have not had to reach out to the support team.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk is reliable, super easy to use. It launches quickly and is easy to log in to for daily use. The widget feature is my favorite and does not take up much space on my desktop.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Call tracking
10
Multichannel integration
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated