Great price for a good product
September 17, 2015
Great price for a good product
Score 7 out of 10
Vetted Review
Verified User
Software Version
1.8.0.3618.1922
Modules Used
- All
Overall Satisfaction with TeamSupport
We use TeamSupport as our help desk system. It works really nice because it can support multiple product lines. The use of triggers have been very useful for automating tasks. The recent face lift is really nice.
- Triggers are really nice for workflow.
- Multiple product lines are very useful.
- The use of groups is nice to control where tickets need to go.
- Knowledge base is weak, you cannot organize your data.
- It would be nice to have a video section so you can create a how-to video.
- The lack of design control on the public portal really hurts the product.
- Helped reduce the number of tickets
- Reduction in the number of staff needed to support our products
- Ticket deflection is very useful