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Quick, easy, & reliable customer support
February 01, 2014

Quick, easy, & reliable customer support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction

It is mainly used by the Consulting & Support departments to implement and support our software solutions.
  • Easy to install
  • Remote control connections are simple to establish
  • Tools & Functionality are easy to navigate
  • Connection feeds refresh quickly
  • File transfer utility is not as user friendly as other remote control software's
  • New versions are not backwards compatible (ie. TeamViewer 8 cannot connect to TeamViewer 9 versions without requiring an upgrade)
  • Better Customer Service
  • Increased employee efficiency
  • Ease of use
N/A
Customers who have already implemented a TeamViewer subscription will most likely stay with this form of remote software.
I believe it is a great tool for remotely supporting customers and performing web conferencing. In instances, where a customer does not currently have the program installed it is occasionally easier to use web based remote control software's for quicker resolutions of issues.