TeamViewer - Remote Support, Management, Monitoring for both Remote and Local Workforces
May 12, 2021
TeamViewer - Remote Support, Management, Monitoring for both Remote and Local Workforces
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
In my current role, TeamViewer is used as a means for the IT Department to provide remote support and endpoint management easily to users/devices, either on-campus or in work-from-home situations. Given the events of the past year and COVID's impact, our organization had to quickly switch from a highly-concentrated on-campus workforce to a fairly distributed work-from-home workforce rapidly.
The established practices of an IT representative walking upstairs to directly support and manage the user/device could not and would not scale to meet this need for a distributed WFH workforce.
TeamViewer was selected by the IT Administrator and deployed organization-wide to allow them to remotely monitor the endpoint's software/hardware state, provide direct remote support/management, and to ease software troubleshooting and deployment.
In my prior role, we used TeamViewer for similar reasons (direct support/monitoring/management of devices spread out across the US [and in some cases the world]) to support a computer that was installed in agricultural equipment. In the intervening years since this role, TeamViewer's capabilities have expanded and better serve both the end-user and the Administrator.
The established practices of an IT representative walking upstairs to directly support and manage the user/device could not and would not scale to meet this need for a distributed WFH workforce.
TeamViewer was selected by the IT Administrator and deployed organization-wide to allow them to remotely monitor the endpoint's software/hardware state, provide direct remote support/management, and to ease software troubleshooting and deployment.
In my prior role, we used TeamViewer for similar reasons (direct support/monitoring/management of devices spread out across the US [and in some cases the world]) to support a computer that was installed in agricultural equipment. In the intervening years since this role, TeamViewer's capabilities have expanded and better serve both the end-user and the Administrator.
- Ease Of Use for both Administrators and End Users
- Incredibly wide platform support for both Viewer and Remote
- Simple and clear Terms Of Service and Licensing structure
- Incredibly long track record and well-proven
- Support for Windows 10 UWP/Store is lacking, though critical
- Occasional issues with Account Login
- Workflow for "favoriting" a new device seems a bit intuitive
- Release Notes for pending update should be shown PRIOR to update
- It allowed our organization to rapidly transition to fully WFH and keep support
- It allows for greatly increased ease of monitoring and support now that the organization is on-campus again
- Asset management and auditing is also greatly eased
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes