Overall Satisfaction with Teamwork Projects
Our entire organization uses Teamwork Projects internally and to collaborate with contractors for writing, design, development, etc. We have projects set up for each of our clients and are able to build out project templates for each type of service we offer. We really lean on it for time tracking and reporting that time back to our clients--as we typically work on an hourly basis (retainer). It solves lots of potential issues for us, some examples are making sure that everyone can know exactly what they should be working on each day when they get in, knowing when things are in the range of becoming overdue, and being aware of the times when we are spending too few or too many hours on a specific client in a given month.
- Time tracking is exceptional, especially the reporting functionality of it. Being able to mark time as billable vs. non-billable is a huge plus for ad-hoc work.
- Assigning tasks to multiple users and attaching followers to specific tasks keeps everyone informed who needs to be. It's nice to have a choice between email and mobile notifications.
- The commenting feature is one we use a lot, and it's great that you can attach files and @ mention specific users inside of comments on tasks and subtasks.
- We don't really use the dashboards, so maybe if they were pushed harder by the platform and we saw value in them, we would.
- It would be nice to have the ability to do more formatting of text in tasks and subtasks without having the lookup markdown language.
- We don't use milestones and are unsure of how that feature could really help.
- We can calculate our employee utilization rate on individual, team and company-wide levels.
- We know which employees are profitable and which ones are not, week over week and month over month.
- We know which clients we're making money off of and which ones we're not.
The UX and UI are really user-friendly and the mobile experience is great. Any new employees that we've on-boarded onto Teamwork Projects have been able to quickly pick it up and start using it immediately. We've been able to bring our clients into the platform and they pick it up quickly too by looking at Gant charts and keeping up with timelines for tasks that are assigned to them and to us.
It's probably great, but it probably says even more about the platform that I've never had to contact support in my 2 years of using it. I didn't need support for implementation for clients either because it really doesn't require that much to set up. Anything you can't figure out quickly usually has a knowledge base article for, so it's just a google search away.
- Basecamp, ProWorkflow and Glip
Teamwork is way better than ProWorkflow in every way, especially design (UI). PWF was hard to use and that resulted in people not using it and logging time--which caused a whole bunch of business problems. Compared to Basecamp, TW Proejcts is way more organized and easy to navigate. I'd get lost in Basecamp when looking for specific tasks and work assigned to specific people. Glip was a great tool, and uniquely combined chat and tasks, but didn't allow for time-tracking.
I think it's suited in organizations of all sizes as we haven't seen any real limitations of it in our small business or in some of the larger businesses we've helped implement it in. If a company has a team where some members are full-time, some are part-time, some are in the office, some are out and there are contractors who you never see, this tool is a must. From a stakeholder's standpoint, without it, it would be hard to know exactly what was going on in terms of employee productivity from day to day.