Item: Text-Em-All
Rating: 10
Author: Verified User

Overall Satisfaction with Text-Em-All

Use Cases and Deployment Scope

I use Text-em-all to remind people of their eye exams. It is a recall service. Also, remind patients of their appointment times. Also, one of the things I "like" about this service is that it also uses voicemail for those who still prefer verbal confirmations. Quite a few of our patients still have landlines.

Pros and Cons

Pros

Sends bulk texts at a specific time.
Sends bulk voice messages at the same time as the texts.
Easy to navigate the home page.

Cons

I wish that everything could be done on one page.
I wish it would alert me if there are any duplicates.

Most Important Features

Adding patient names via Excel file.
Selecting the time and date to send out the messages.
I can do this from any computer at any time.

Return on Investment

This works better than email and calling people cold; patients prefer text messages.
100% of my patients receive a reminder that they are due for an eye exam; if they don't act immediately they eventually make an appointment for an eye exam.
I wish I could store the dates and send them out 2x per year for the patients who forget.

Key Insights

Do you think Text-Em-All delivers good value for the price?

Not sure

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Other Software Used

Microsoft Excel, Therap Electronic Health Records (EHR)

Likelihood to Recommend

I have recommended text-em-all to many of my colleagues already! Eye doctors, dentist offices, and primary care offices could really benefit from this...I wouldn't want this for retail, like sub shops, fast food, etc... I think something that might be beneficial would be having sales reps so the word can get out.

Comments

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Text-Em-All all day long.