Item: The Okta Identity Cloud
Rating: 9
Author: BALAJI SUNDARAM

Use Cases and Deployment Scope

Currently The Okta Identity Cloud is a enterprise tool in our company, that is being used as a single sign-on for all our Business and IT applications. This has definitely helped us with Security, Password management and user management. Moreover, we are in the process of migrating our on-prem applications to the cloud, and The Okta Identity Cloud has greatly helped us with cloud tools integration. With this we even started to implement multifactor authentication as additional security.

Pros and Cons

Integrated very well in Cloud Applications
Enhanced security with multifactor authentication
Single sign on of all our applications
Enhanced user management with assigning the right applications for their need

Integration with SAP and Azure needs more improvement
Needs more improvement with the Mobile version of the tool
Documentation on break fixes is not sufficient

Return on Investment

Easy to assign application to users as per their business need. This reduced the number of IT request tickets.
Users have all the applications in one place and do need to remember each password. The password is also as per corporate policy. This enhanced our security.
Users are able to view analytical tools on mobile. Mobile version of The Okta Identity Cloud, too, has enhanced the experience for our users.

Independent Platform

Oh yes, in fact that's the reason we moved to The Okta Identity Cloud, this has helped to present a centralized single sign on for all our Saas Applications. In our organization, we are starting to implement or move more towards to SaaS applications and this helps us handle user security in one place for all the tools.

Customer First Team

I do not have any certification on The Okta Identity Cloud, but one thing the documentation for break fixes is not at all sufficient and even the support team is not being well versed with SAP and AZURE integration. P1s related to SAP and Azure take more than 2 or 3 days to get resolved, and there is not enough documentation on that.

Reliability

This is true, when it comes to uptime for users, this tool has not disappointed us. This has surely reduced nor created any tickets for our IT support related to sign on. The mobile version of The Okta Identity Cloud often creates problems, otherwise the desktop version has always been up for us with no problem.

Alternatives Considered

Microsoft Entra ID Governance

With respective to user interface and license cost, we thought The Okta Identity Cloud was better than other tools for use. Their customization of license was another reason for us to go with The Okta Identity Cloud over other tools.

Key Insights

Do you think The Okta Identity Cloud delivers good value for the price?

Yes

Are you happy with The Okta Identity Cloud's feature set?

Yes

Did The Okta Identity Cloud live up to sales and marketing promises?

Yes

Did implementation of The Okta Identity Cloud go as expected?

Yes

Would you buy The Okta Identity Cloud again?

Yes

Other Software Used

Azure Machine Learning, Snowflake, Azure Data Factory, Qlik Sense, Microsoft Power BI, Alteryx

Likelihood to Recommend

I would definitely suggest this tool to my colleagues. When it comes to single sign to integrate all our applications under one umbrella, this will be the tool to go for sure. In our company, when we were moving our applications to the cloud one by one, we wanted one tool that could serve as a platform for all the applications with one password and with enhanced multi factor authentication and we choose The Okta Identity Cloud.
When it comes to SAP, integration with The Okta Identity Cloud was a little tedious.

The Okta Identity Cloud review by an enterprise customer

Software Version

Modules Used

Overall Satisfaction with The Okta Identity Cloud