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Okta makes our resource access better so we can we can serve our customers more efficiently
Updated January 19, 2024

Okta makes our resource access better so we can we can serve our customers more efficiently

Justin Giffin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Single Sign-On

Modules Used

  • Okta Workforce Identity

Overall Satisfaction with The Okta Identity Cloud

Okta is being used across our entire organization. The Single-Sign-On allows for an easy flow of software and application access without the requirement of having to login to each application separately. This makes our jobs more efficient and allows us to assist our customers quicker. To be able to get to our customers faster allows for us to make our customers happy. With Okta as our SSO partner, our organization is able to sign in to our plethoraof applications, internal and external.
  • Allows better flexibility with SSO
  • Multiple application access from one source
  • Easy mobile accessibility
  • Needs to address issue of asking same domain to save password
  • Automatic password updates
  • more user customizable
  • User access to applications faster
  • The ability to login to more than one application at one place
  • Multi-factor authentication for user protection
I have been able to get into my daily applications quicker, which allows me to interact with my colleagues and customers at a more manageable time. Simply put, signing in to 20+ applications at once, saves me at least 30 to 40 minutes of going through and logging into all the applications
No support has been necessary to this point.
The reliability of Okta has definitely made it easier to access our applications quicker and make our lives simplified in a very hectic environment and with customers needing support for their products, having access to our resources makes it that much easier to support our customers and make their lives simpler.
Okta is the first of a kind for me and this organization. At this moment, we haven't even considered another provider. I am aware that other companies provide SSO options, such as Microsoft, but if something is working properly throughout your organization, why make a change? Okta just makes my day easier.

Do you think The Okta Identity Cloud delivers good value for the price?

Not sure

Are you happy with The Okta Identity Cloud's feature set?

Yes

Did The Okta Identity Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of The Okta Identity Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy The Okta Identity Cloud again?

Yes

Okta is best set for businesses with multiple Saas applications and resources that will allow users to have streamlined access to the different resources without having to log in to each and every application. The downside of Okta is the ability to have personalization across the different resources, but this really won't hamper the everyday business user.

The Okta Identity Cloud Feature Ratings

Identity Management
7.5
ID-Management Access Control
8
ID Management Single-Sign On (SSO)
8
Multi-Factor Authentication
8
Password Management
6
Account Provisioning and De-provisioning
Not Rated
ID Management Workflow Automation
Not Rated
ID Risk Management
Not Rated

COVID-19 Response

It allowed for our organization to be 100% remote in regards to supporting our customers. I am sure that from an IT perspective, our organization sees the benefit of having a tool that connects you to others within the organization and externally, that it just makes our jobs easier to do
I don't think this really applies to our organization
Okta as stated previously, has made it easier for internal employees to be able to have a more rapid response to our customers

Evaluating The Okta Identity Cloud and Competitors

Not Sure
  • Integration with Other Systems