Good experience as a ThoughtSpot Customer.
November 13, 2018
Good experience as a ThoughtSpot Customer.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ThoughtSpot
We are planning on using ThoughtSpot to enable users with Self Serve Analytics under our Single Family Analytics group. We have heavy report users both internal/external to Fannie Mae. There was a need from Users for self service when it came to capabilities around generating analytics and getting more insights. We have piloted this capability with some users and are looking forward to opening up to our full stream of users in next few months.
- Self Serve Capability
- Performance
- Spot IQ insights
- Object level Migration capability and automated deployment features. This was an important capability we had challenges with, as a standard SDLC we wanted to avoid manually creating pinboards in production. We have lower environment and production boxes and wanted to have the capability of migrating the tested reports in lower environment to production. We did not want the full backup and restore and needed more native support for migrating only the objects which were tested in lower environment.
- More controls and users for Unix Shell. We had issues sometimes with the limitation on User ID’s in ThoughtSpot ,mainly with the Shell Users. It would be helpful if ThoughtSpot could provide the capability to on-board new users.
- More visibility into the back-end generated SQLs would be very helpful. Currently, the UI feature is very good, but during the development phase of the reports, and while validating the reports, it would be more helpful to provide an option for the user to see the underlying SQLs.
- Met the objectives as we are currently working with Pilot users before opening for our full set of Users. This is targeted for next couple of months.
- This is mainly targeted for more insights and to provide the Self Serve capability.
We experienced that there is good amount of initial upfront work. As our application involved dynamic user on-boarding with SSO and enabling security for users to see the data. This was one of the challenges we had, to define our semantics later and come up with design for row level security.
We had good experience so far, as we are dealing with Pilot Users at the current phase.
ThoughtSpot has definitely taken up a good amount of time in our BI platform team. Currently, the model is being matured and we are hoping the roles are more defined. Recommendations from ThoughtSpot team would be helpful to have clarity on the support model.