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2 Months in... People are getting enthusiastic
March 27, 2018

2 Months in... People are getting enthusiastic

Frank Bierens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Could be a better help function, but when contacting them, Topdesk help is very useful. And tips from customer side are taken into consideration.
We [have] used Topdesk since Q1 2018 in the sales support department to monitor our delivery process; next to that Topdesk is in use by our support department, as a tool for our RMA process.
4 - Sales support and our services department just started using Topdesk.
  • Gather & combine information
  • Proactive insights for end-users
  • Clearer insights into our process
  • Better help function
  • We have not gathered enough info to have a good indication, we started using it 2 months ago.
  • Clientele
  • As a service desk tool, it is ideal for 1st and 2nd tier engineers.
  • Less suited for transition from a project to service desk

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
7
Self-service tools
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
ITSM asset management ()
Not Rated
Change management ()
Not Rated