Smooth transition from on premise servers to SaaS
September 28, 2018
Smooth transition from on premise servers to SaaS
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We have used TOPdesk for many years now. As a MSP we provide IT-support for hundreds of primary schools in our country . TOPdesk enables us to provide our customers an efficient and easy way to report and communicate about incidents. Our IT support staff can manage incidents and retrieve all information with TOPdesk and keep the end-customer informed about progress.
15 - IT service management, field engineers
- Incident management
- Custom made portals and web interface
- Reporting and monitoring
- A public web - space or forum without the need for login would be a welcome addition.
- With the transition to SaaS the maintenance cost has come down and at the same time we can always use the latest version available.