TOPdesk Review: "Smooth transition from on premise servers to SaaS"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-09-28T06:42:17.342Z
Overall Satisfaction with TOPdesk
We have used TOPdesk for many years now. As a MSP we provide IT-support for hundreds of primary schools in our country . TOPdesk enables us to provide our customers an efficient and easy way to report and communicate about incidents. Our IT support staff can manage incidents and retrieve all information with TOPdesk and keep the end-customer informed about progress.
- With the transition to SaaS the maintenance cost has come down and at the same time we can always use the latest version available.
Our TOPdesk consultant gave professional advice and took care of a smooth transition from on premise to SaaS. All our custom build options were successfully migrated within one weekend without any interruption.
TOPdesk Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement
Change requests repository