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TOPdesk Review: "Smooth transition from on premise servers to SaaS"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
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September 28, 2018

TOPdesk Review: "Smooth transition from on premise servers to SaaS"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We have used TOPdesk for many years now. As a MSP we provide IT-support for hundreds of primary schools in our country . TOPdesk enables us to provide our customers an efficient and easy way to report and communicate about incidents. Our IT support staff can manage incidents and retrieve all information with TOPdesk and keep the end-customer informed about progress.
15 - IT service management, field engineers
  • Incident management
  • Custom made portals and web interface
  • Reporting and monitoring
  • A public web - space or forum without the need for login would be a welcome addition.
  • With the transition to SaaS the maintenance cost has come down and at the same time we can always use the latest version available.
Our TOPdesk consultant gave professional advice and took care of a smooth transition from on premise to SaaS. All our custom build options were successfully migrated within one weekend without any interruption.
It provides the services it promises and is easy to use.

TOPdesk Feature Ratings

Organize and prioritize service tickets
9
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
7
Subscription-based notifications
9
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
8
Change calendar
Not Rated
Service-level management
8