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User Review: "Topdesk a must do"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Frans Kool profile photo
Updated September 19, 2018

User Review: "Topdesk a must do"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use topdesk for SLA and IT ticketing system. Also our complete inventory, both IT and facility is stored in Topdesk
IT management, facility management, servicedesk, self service, FAQ,
  • Servicedesk ticketing
  • ITIL based
  • IT calls
  • Change management
  • Reservation system
  • User management
  • Administration tasks
  • More self service
  • Beltter overview over whats happening in IT
  • ROI because of better workload overview
TOPdesk is an all in one product
The implementation of Topdesk was perfect, clear consulting and a good follow up. I personally like the newsletter with all upcoming releases and demo's
IT management, service desk, facility management are well suited. Reservations are less appropriate.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
9
Self-service tools
9
Subscription-based notifications
6
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
Configuration mangement
8
Asset management dashboard
8
Change requests repository
8
Change calendar
8
Service-level management
9

Using TOPdesk

Support Headcount Required

5 - Topdesk is easy to use and work with, everybody with basic IT skills can use it.

Business Processes Supported

  • Ticketing system
  • Reservations
  • change management
  • knowledge system

Likelihood to Renew

9