Topdesk a must do
Updated September 19, 2018

Topdesk a must do

Frans Kool | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use topdesk for SLA and IT ticketing system. Also our complete inventory, both IT and facility is stored in Topdesk
IT management, facility management, servicedesk, self service, FAQ,

Pros

  • Servicedesk ticketing
  • ITIL based
  • IT calls
  • Change management
  • Reservation system

Cons

  • User management
  • Administration tasks
  • More self service
  • Beltter overview over whats happening in IT
  • ROI because of better workload overview
TOPdesk is an all in one product
The implementation of Topdesk was perfect, clear consulting and a good follow up. I personally like the newsletter with all upcoming releases and demo's
IT management, service desk, facility management are well suited. Reservations are less appropriate.

TOPdesk Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
9
Self-service tools
9
Subscription-based notifications
6
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Change management
8.3
Change requests repository
8
Change calendar
8
Service-level management
9

Using TOPdesk

5 - Topdesk is easy to use and work with, everybody with basic IT skills can use it.
  • Ticketing system
  • Reservations
  • change management
  • knowledge system

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    commented 7 years ago
    Hi Frans, thank you for your review! If you have any specific requests or wishes that would make Reservations more suited for your organization it might be worth joining our TOPdesk Innovation Platform to share these. Although we know upfront that we cannot realize every request, we value any input you might have. On this platform you can see what suggestions other customers have made and also rate suggestions that would benefit your organization (to be found on our Customer Portal (extranet) under the Product Development button). Feel free to reach out to us (or me: v.van.der.vring@TOPdesk.com) if you have any questions.

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