Lesli is very happy with TOPdesk Lite!
Edith Baijens | TrustRadius Reviewer
April 11, 2019

Lesli is very happy with TOPdesk Lite!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

Lesli uses TOPdesk Lite for incident management: all IT-related calls are registered in TOPdesk. In this way, we are able to follow up on the calls and monitor them. The reports give us an idea of the number of calls, but also of the area in which the most calls come in.
1 - We use TOPdesk only for IT-purposes.
  • TOPdesk Lite is easy to implement.
  • The Dashboard shows at a glance how many calls are open, which categories these calls relate to and how the calls are received.
  • In addition, there is a multitude of reports available to help you find out for yourself what you would like to know from your data.
  • The mail import functionality saves a lot of work: by sending all calls to one email address, they are automatically imported into TOPdesk Lite.
  • One of the improvements I would like to have is the ability to make my own reports in TOPdesk Lite. At the moment I can use (quite a number) of pre-defined reports. But for the report I really want, I still have to export the data to Excel and create in Excel my TOPdesk report.
  • For Topdesk Lite, I would like to have the possibility (at the start) to do the import of old calls that were registered in another system (or in Excel, in my case) myself. The only way it can be done now is to let Topdesk do/make the import itself (and this means extra costs). Also, the template for People (Pesonen) could do with more instructions.
  • Introducing TOPdesk Lite means for Lesli an increase in efficiency. Users send their questions, problems, etc. to ONE email address and that is then automatically imported into TOPdesk. All follow-up takes place in TOPdesk so that all information about a report is gathered together.
  • The use of Topdesk means an enormous saving of time for me. By registering and following up with TOPdesk, IT support is much more structured.
Because I was familiar with TOPdesk, I did not evaluate other products. When I heard about the possibility of TOPdesk Lite, I did not have to think long to make the choice for TOPdesk Lite.
Starting from pre-sales, my experiences with TOPdesk Support are very positive: Job Van Grieken (account manager) told me about hte possiblity of TOPdesk Lite, the onboarding was fast and efficient. The only little thing that went wrong (incorrect email address) was corrected immediately. Until now, I experienced once that that the SAAS environment was unavailable. This was solved very fast and the information about the unavailibility was appropriate.
TOPdesk Lite is an excellent investment for a small organization: a complete incident management system at very low costs.

TOPdesk Feature Ratings

Organize and prioritize service tickets
9
ITSM reports and dashboards
9