TOPefficiency with TOPdesk
March 21, 2019
TOPefficiency with TOPdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
In our company, we use TOPdesk in technical customer support and also in any Customer Service department. TDPdesk has allowed us to do this with more organization and agility using its intuitive billing system where we can manage the tickets and chats of our clients. With this rapid communication generated by TOPdesk, it is possible to have a quick visualization of what is happening and what problem our client faces so our team of support is organized and can find the most appropriate solution to the problem quickly.
17 - I believe that this number is approximate. About 12 users are in the customer service/support sectors, the remaining 5 people in the IT service, which includes 3 systems analysts, 1 security analyst and 1 analyst infrastructure.
- Ease of use: TOPdesk has intuitive interfaces, you find everything you need without problems.
- Another positive point, and this I believe to be unanimous among its users, is the quality of the self-service portal. It is fantastic if you manage to insert a good database and knowledge, this will help in cases of small problems where the client will quickly find the solution and they don't need a call, saving the time of the support and relationship team.
- Another point I like about TOPdesk is its constant upgrades. this shows that the development team remains committed to bringing improvements to the customers of the product.
- The TOPdesk support and customer relationship team are incredible, they are solicited and provide quick service to any problem you have with the product.
- I would like the form designer that comes integrated with TOPdesk to be improved, not that it is horrible or something that can not be used, but it would be interesting if it was given more resources that would allow you to make forms that are not so basic and limited.
- The process of installing TOPdesk is somewhat complex. I think it could be more intuitive, although if you have a serious problem with it, their technical support offers great support and accompanies you throughout the installation process.
- Well, when you deal with consumers and they face some problem or difficulty, they want a quick solution, otherwise, they let themselves be customers. TOPdesk helps us with this by keeping the customer satisfied and "faithful" with our company. TOPdesk's self-support portal also helps us by popping up a lot of the time and supporting relationship team expenses.