Very good fit for a global non-profit
November 11, 2021
Very good fit for a global non-profit
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is used across the entire organization to manage IT incident and service request tickets. It is also used to manage tickets for some of the building facilities departments.
2000 - IT service management, Facilities Management
- Simple to use
- Very reliable across the globe -- no response time complaints from Asia
- Language localization/translation so customers can see TOPdesk in their language preference
- Provide an option that prevents technicians (or operators) from being able to manually change ticket status, especially where an organization’s workflow strictly forbids it. For example, once a ticket status is set to in progress, a tech should not be able [to] manually change it back to new.
- Include the functionality that treats incidents and service requests as two different types of tickets with different workflows and requirements.
- Improve the problem management module. The menus, look & feel, options are very basic compared to ticket management.
- Improve the TOPdesk chat functionality or provide easy integration with popular chat programs.
- Great visibility of actual need for IT resources
- Significantly improved service management
- Enables IT to support global customers
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes