TOP(desk) shelf product and service!
November 03, 2022

TOP(desk) shelf product and service!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TopDesk as our self serve portal for help desk support tickets to assist 30+ school boards within Ontario. We also use it for our Asset management, our assets consist of software.
3 - Our project manager and the 2 Analyst use Top Desk.
  • Keeps our Assets organized
  • Email notifications
  • Ticket organization
  • It can be difficult to find settings or options
  • The GUI isn't very intuitive
  • Ticket turn around is faster
TopDesk has many more options, email notifications was a requirement.
All my experience with TopDesk support has been excellent. I always get my questions and issues resolved.
We will definitely renew TopDesk.

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?


Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?


Would you buy TOPdesk again?


TopDesk is excellent when you want to empower the users to potentially answer their questions or issues with the Knowledge Base or the Self Serve Portal. The cost makes it difficult to consider for smaller organizations that may not have the financial resources.

TOPdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated