good experience
December 31, 2024

good experience

Jolanda Kruiswijk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

In our organization, we use TOPdesk for various service departments. For reports from employees in various areas. We use the modules for example Incident Management, Asset magement, Reserverations etc.

Pros

  • Administration of Incidents and the status including communication between operators.
  • Administration of room bookings and aditional services.
  • Administration of used assets.

Cons

  • The module change management is not easy to implement, a course is recommended.
  • Supporting employees in their work
The opening hours of the Support is very good. Even at friday 17:00 pm they will assist you with any problems
We are very satisfied with our TOPdesk environment

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

TOPdesk is a great business asset when tasks/questions/mails to deal with becomes too much to handle. TOPdesk helps you to prioritize and order your business.

TOPdesk Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
9
Expert directory
9
Service restoration
8
Self-service tools
10
Subscription-based notifications
9
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
9.0
Configuration mangement
9
Change management
8.3
Change requests repository
9
Change calendar
8
Service-level management
8

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 10 months ago
    Wow Jolanda! Fantastic to read about your positive experience with our people and product. That's what we strive for and review like yours are the cherry on the cake! Thank you for sharing. Best regards, Team TOPdesk

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