Item: TOPdesk
Rating: 9
Author: Daan Hoeflaak

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

In our organisation TOPdesk is being used by a large number of colleagues that represent many disciplines. ICT is the main department that uses TOPdesk to register and solve incidents and requests entered by our customers. But other departments use this software for many other solutions as well. TOPdesk is very versatile and can be use in many ways to support different processes. Without any customisation of the software, an application manager can automate many processes to save time and speed up the process.

Pros and Cons

Pros

Simple to use
Simple to configure
Many options to extend the software to your needs

Cons

More options in asset fields, like a check on date fields
New design for Operational Management. This still looks very old- school

Return on Investment

Unknown

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Other Software Used

Microsoft 365

Likelihood to Recommend

Good for management of assets, very flexible in configuration;
Less suitable for registering pickup routes for our fire department.

TOPdesk Feature Ratings

Comments

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Victor van der Vring
(Vendor Representative) commented a year ago
Hi Daan, thank you for sharing your review. We really appreciate it! Great to read about your positive experience. Best regards, Team TOPdesk

TOPdesk review