TOPdesk, going to the TOP is hard, staying there is harder......well done TOPdesk.
December 31, 2024
TOPdesk, going to the TOP is hard, staying there is harder......well done TOPdesk.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk has been adapted and is being used company wide. We use it for change management, incident reporting, asset management amongst others.
Because of how we use TOPdesk our efficiency is way better in comparison with how it was a couple of years ago. Also sharing expertise using "kennis items" is a must have tbh.
Because of how we use TOPdesk our efficiency is way better in comparison with how it was a couple of years ago. Also sharing expertise using "kennis items" is a must have tbh.
Pros
- Incidentmanagement
- Changemanagement
- Assetmanagement
Cons
- Developing forms
- Amount of escalations have dropped significantly
- Much lesser issues reported via email/phone/teams..
The possibilities are much greater then the ones I have mentioned above. Also it is a Dutch company, it helps to have short lines with the guys/girls in Delft.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes
Comments
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