Item: TOPdesk
Rating: 7
Author: Verified User

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

We use almost all the modules in TOPdesk. We work with TOPdesk for almost 13 years, therefore the environment is full of things we don't use anymore. Cleaning it up is difficult because everything is linked to eachtohter. Throwing things away is not always possible and makes it sometimes hard to work with TOPdesk.

Pros and Cons

Pros

Possibilities in assets, use as many fields as we want
Easy so use, for example the making of a ticket

Cons

Reportings in Assetmanagement, not much possible. You have to do everything in Excel
Past an image in a ticket. You have to save the image and then upload it
Search results, sometimes it doesn't make sense. Also for tickets, changes and SSP

Support Rating

Support is always ready to help if they can. They are friendly en most of the time they solve my problem within a few minutes.

Likelihood to Renew

We work with tenders, so i can not choose but if I can would choose TOPdesk. As earlier discribed, it is easy to use en very efficient. I don't have any experiences with other ITSM applications.

Key Insights

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Other Software Used

Raet Youforce, Azure DevOps Server

Likelihood to Recommend

It is easy to use for people who are not really in to IT. The design is simple but efficient. You can do everything in TOPdesk, from asset to housing. Everything in one place. You can link the modules with eachother so there is a lot of posibilities.

TOPdesk Feature Ratings

Comments

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