TOPdesk is great
April 25, 2025

TOPdesk is great

Richard Smeets | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk to automate our IT proces flows (incident management, change management, problem management and asset management)

Pros

  • automation of proces flows
  • automation of mailflows
  • self service portal so users can find their sollutions

Cons

  • better use of images and videos in knowledge items
  • Better self service
  • More efficiency in IT proces flows
  • Better communication for clients

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

It is suited for all size of companies or schools because you can choose wich modules you are going to use or not.

TOPdesk Feature Ratings

Incident and problem management
8.8
Organize and prioritize service tickets
9
Expert directory
Not Rated
Service restoration
9
Self-service tools
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
ITSM asset management
8.7
Configuration mangement
9
Asset management dashboard
8
Policy and contract enforcement
9
Change management
8.7
Change requests repository
9
Change calendar
8
Service-level management
9

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