Efficient and easy
April 25, 2025

Efficient and easy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use it to streamline our internal processes. Users can fill in the forms to raise a ticket that starts a certain process. We have around 300 users and 100 case managers.

Pros

  • User friendly
  • Great support
  • Accessible from anywhere

Cons

  • Customization for big businesses
  • Efficient use of the searchbar
  • Integration with tools like Power BI
  • Less chaotic communication between users and admins
  • More self-service
  • Better efficiency
Support is quick and friendly. Always very detailed and based on good technical grounds. Never get no for an answer and always ready to help and find the best if not workable solution.
It works excellent for us and gives a lot of peace within the business.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Well suited for a purchasing process. When assets need to be purchased and renewed, you can have a streamlined process within TOPdesk. It's less suited for documenting sick and absence. This can be best done in a specific HRM Tool.

TOPdesk Feature Ratings

Incident and problem management
7.0
Organize and prioritize service tickets
9
Expert directory
9
Service restoration
8
Self-service tools
Not Rated
Subscription-based notifications
5
ITSM collaboration and documentation
4
ITSM reports and dashboards
7
ITSM asset management
8.7
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
8
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8

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