Review TOPdesk
April 28, 2025

Review TOPdesk

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We are using TOPdesk as a core application. We save all assets et.c in TOPdesk. Also we use it as a ticketsystem and first, second and third line of communication between IT and the business.

Pros

  • Ticket registration
  • Asset Registration
  • Change management
  • Automating processes

Cons

  • Planner/reservations module
  • Taskboard options
  • Creating complex flows
  • Improved automated processes with hardware requests
  • Asset management
  • Servicedesk
TOPdesk is a core application, we work with it for awhile and its been nice to have. The business knows how to work with it and we save everything in TOPdesk

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

TOPdesk is well suited as a system for registration and also as a tool to help people. Some basic things like closing a planner/reservation after 2 weeks are not implemented by the basis yet. i do miss this functionallty

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
10
Expert directory
8
Service restoration
7
Self-service tools
7
Subscription-based notifications
6
ITSM collaboration and documentation
5
ITSM reports and dashboards
8
ITSM asset management
8.3
Configuration mangement
10
Asset management dashboard
8
Policy and contract enforcement
7
Change management
7.7
Change requests repository
9
Change calendar
7
Service-level management
7

Comments

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