TOPdesk rocks
April 28, 2025

TOPdesk rocks

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Incident management. Change management and asset management. all in one!

Pros

  • Custom consultancy tailored to the company
  • Example coding and extensive knowledge base

Cons

  • Better rich text.
  • Image management (copy pasting) could be easier.
  • Task management would be nice.
  • better efficiency
  • easy assesment of tickets
better flexibility. has asset management. others don't
Sometimes I get an short anwser to a knowledge item that is to difficult for me. sometimes they look in to the issue en resolve it for me.
we are happy with the product. made api connections and automations. we have no plans on leaving.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

receiving and managing calls is really easy. history searching is also awesome. simple task management is a bit harder to do.

TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Expert directory
8
Service restoration
7
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
6
ITSM reports and dashboards
9
ITSM asset management
9.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
7
Change management
8.3
Change requests repository
9
Change calendar
8
Service-level management
8

Comments

More Reviews of TOPdesk

  1. Home
  2. IT Service Management (ITSM) Tools
  3. TOPdesk Reviews
  4. User Review of TOPdesk