TOPdesk ideal for tracking incidents and changes
April 25, 2025

TOPdesk ideal for tracking incidents and changes

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk for tracking incidents & changes on IT for an educational institution.

Pros

  • Keep tracking on incidents & changes
  • Inventory of ict supplies
  • self service for employees

Cons

  • user experience can inprove.
  • Add movies to knowledge base
  • Better support for employees
We chose TOPdesk because we were familiar with this application and our service partner already used Topdesk
We wanted to use an integration of TOPdesk. Within one week we had signed the quotation.
All processes are currently set up and TOPdesk is being used by our service partner

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Many possibilities for additional integrations to automate matters. Easy collaboration between IT and facilities.


TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
8
Expert directory
7
Self-service tools
7
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
7
ITSM asset management
7.5
Configuration mangement
7
Asset management dashboard
8
Change management
7.5
Change requests repository
7
Service-level management
8

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